Welcome to the Frost Spoons FAQ page! We’ve compiled answers to the most common questions about our premium ice fishing gear, shipping policies, and more. If you don’t find what you’re looking for, our fellow anglers at [email protected] are always ready to help.
About Frost Spoons
What kind of products does Frost Spoons specialize in?
We specialize in high-performance ice fishing equipment including:
- Ice fishing rods and combos
- Specialized ice fishing reels
- Soft baits and spoons designed for cold water conditions
- Complete ice fishing accessory kits
Where is Frost Spoons located?
Our headquarters and warehouse are located at:
4305 Big Elm, Kansas City, US 64106
We ship worldwide (excluding select Asian and remote regions).
4305 Big Elm, Kansas City, US 64106
We ship worldwide (excluding select Asian and remote regions).
Product Questions
How do I choose the right ice fishing rod?
Our Infrared Rod Series is our most versatile option, suitable for various species. For specific recommendations based on your target fish and location, email our gear experts at [email protected].
Are your products tested in real winter conditions?
Absolutely! Every product in our lineup undergoes rigorous testing in sub-zero temperatures before we offer it to our customers. Our Ugly Stik® rods and Black Betty reels are particularly renowned for their cold-weather performance.
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
Standard Express (Recommended):
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Cost: $12.95 flat rate
Ideal for urgent needs when you’ve got a fishing trip coming up fast
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Cost: $12.95 flat rate
Ideal for urgent needs when you’ve got a fishing trip coming up fast
Free Economy Shipping:
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Cost: FREE on orders over $50
Perfect for planned purchases where you can wait a little longer
All orders ship within 1-2 business days (excluding weekends/holidays).• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Cost: FREE on orders over $50
Perfect for planned purchases where you can wait a little longer
Do you offer package tracking?
Yes! All orders come with real-time tracking. You’ll receive live updates from our carrier partners the moment your package moves. We use special cold-weather packaging with insulated materials to protect sensitive gear in transit.
What countries do you ship to?
We ship globally to ice fishers worldwide, excluding select Asian and remote regions. If you’re unsure about your location, contact us before ordering at [email protected].
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in original condition with all packaging. Please contact our customer service team to initiate a return. Note that shipping costs are non-refundable.
What if my gear arrives damaged?
We take special care in packaging with rod tubes to prevent breakage and organized lure compartments. However, if anything arrives damaged, contact us immediately at [email protected] with photos of the damage and we’ll make it right.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer any discounts?
Yes! Use code FROSTSHIP10 for $10 off express shipping on orders over $100. Check our homepage regularly for seasonal ice fishing deals.
Customer Support
How can I contact customer service?
Our fellow anglers are ready to help at [email protected]. We can:
- Expedite processing for upcoming trips
- Provide custom solutions for remote locations
- Handle any carrier issues personally
- Answer any other ice fishing gear questions
Ready to Gear Up?
Shop now and experience the Frost Spoons difference – premium ice fishing gear delivered with the reliability you need when winter fishing seasons wait for no one.
Shop now and experience the Frost Spoons difference – premium ice fishing gear delivered with the reliability you need when winter fishing seasons wait for no one.