Privacy Policy

At Frost Spoons (“we”, “us”, or “our”), we value your trust as seriously as we value the quality of our ice fishing equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frostspoons.com or make purchases from our store.

1. Information We Collect

To provide you with the best ice fishing gear and service, we collect:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you place an order for our rods, reels, or combos.
• Transaction Data: Details about purchases of our spoons, soft baits, and other ice fishing accessories.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Usage Data: How you interact with our website, including which fishing products you view.
• Marketing Data: Your preferences for receiving communications about new ice fishing equipment.

2. How We Use Your Information

Like carefully selecting the right spoon for winter fishing conditions, we use your data responsibly:

• Process and ship your orders for ice fishing gear worldwide (excluding restricted regions)
• Provide customer support for your fishing equipment needs
• Improve our website and product offerings based on angler behavior
• Send relevant promotions about new combos or seasonal fishing accessories (with your consent)
• Prevent fraud and ensure payment security for Visa, MasterCard, JCB, and PayPal transactions
• Comply with legal requirements related to international shipping

3. Data Sharing and Disclosure

We treat your information with the same care we put into crafting our premium ice fishing equipment:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers (DHL, FedEx), and IT service providers – all held to strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our angling community.
• Business Transfers: In case of merger or acquisition, customer information may be transferred but remains protected under this policy.
• Never Sold: We don’t sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same reliability as our arctic-tested fishing gear:

• All transactions secured with SSL encryption (bank-level security)
• Payment details processed through PCI-compliant systems – we never store full payment information on our servers
• Data stored on secure servers with limited access
• Retention periods based on legal requirements and business needs

5. Your Rights

You have control over your information, just as you control your ice fishing rig:

• Access: Request details of personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data in certain circumstances
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like carefully placed ice fishing holes, we use cookies to improve your experience:

• Essential Cookies: Necessary for processing orders and secure checkout
• Performance Cookies: Help us improve our website and product offerings
• Functionality Cookies: Remember your preferences for rod types or bait selections
• Marketing Cookies: Show relevant ads for ice fishing gear (can be disabled)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve ice fishers worldwide (excluding select regions), your data may be transferred to and processed in the United States and other locations. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website and ice fishing equipment are not directed at children under 13. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy as our business evolves, just as we continually improve our ice fishing products. Significant changes will be notified through our website or email.