At Frost Spoons, we stand behind our premium ice fishing equipment just like we stand on thick winter ice. If you’re not completely satisfied with your purchase of rods, reels, combos, or accessories, we’ll make it right.

Our Promise to Anglers

We craft our ice fishing gear to withstand arctic conditions, and we apply the same durability standard to our customer service. Whether you need to return a combo that doesn’t suit your fishing style or exchange spoons for different weights, we’ve got you covered.

Returns & Exchanges Process

Step 1: Initiate Your Request

Contact us within 15 days of delivery at [email protected] with:

  • Your order number
  • Product details (item name, quantity)
  • Reason for return/exchange
  • Photos if the item is damaged (helps us improve our gear)

Step 2: Wait for Authorization

Our fishing gear specialists will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special handling notes for your ice fishing equipment

Step 3: Package and Ship

Return items in their original packaging with all tags attached (just like you’d carefully pack your gear after a day on the ice):

  • Include the return authorization number on your package
  • Use a trackable shipping method (we recommend DHL or FedEx)
  • Ship to: Frost Spoons Returns, 4305 Big Elm, Kansas City, US 64106

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Frost Spoons Team,

I would like to request a return/exchange for my recent order #[Order Number].

Items to return: [Product Name, Quantity, SKU if available]
Reason: [Too large/too small/damaged/not as described/etc.]
Preferred resolution: [Refund/Exchange for (specific product)]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Information

Once we receive and inspect your returned ice fishing gear:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable (except for damaged/defective items)

Exchange Information

For exchanges (because every angler deserves the perfect setup):

  • We’ll ship your replacement ice fishing equipment once we receive your return
  • No additional shipping charges if exchanging for an item of equal or greater value
  • For lower-value exchanges, we’ll refund the difference

Non-Returnable Items

To ensure the safety and quality of our ice fishing community, we cannot accept returns for:

  • Used Soft Baits: For hygiene reasons, opened packages of soft baits cannot be returned
  • Customized Equipment: Ice rods or reels with custom modifications
  • Final Sale Items: Clearly marked clearance products (we’ll always note these)

Damaged or defective items are exempt from these restrictions – we’ll replace them immediately.

International Returns

For our global ice fishing community (excluding Asia and select remote regions):

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties charges

Questions?

Our customer service team knows ice fishing gear as well as we know icy waters. Contact us at [email protected] with any questions about returns or exchanges.

Tight lines and happy fishing,
The Frost Spoons Team