At Frost Spoons, we’re as committed to smooth shipping and hassle-free returns as we are to crafting premium ice fishing gear that withstands arctic conditions. Whether you’re stocking up on rods, reels, combos, or accessories, here’s everything you need to know about getting your gear and our satisfaction guarantee.

Shipping Information

Order Processing

We work fast to get your ice fishing equipment ready for the frozen waters:

  • Processing Time: 1-2 business days
  • Shipping Cutoff: Orders received after 2 PM CST will process the next business day

Shipping Options

Choose the delivery speed that matches your fishing plans:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best for anglers who need gear for upcoming trips

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Great for planned seasonal purchases

Note: We ship worldwide except to Asia and select remote regions. International customers may be subject to customs fees which are the buyer’s responsibility.

Our Hassle-Free Returns Policy

Just like checking ice thickness before fishing, we believe in safety and satisfaction first. If your Frost Spoons gear doesn’t meet your expectations, we’ll make it right.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unused items in original packaging with tags attached
  • Return Address: Frost Spoons Returns, 4305 Big Elm, Kansas City, US 64106

Step-by-Step Return Process

Step 1: Initiate Your Request

Email our gear specialists within 15 days at [email protected] with:

  • Your order number
  • Product details (name, quantity)
  • Reason for return/exchange
  • Photos if item is damaged (helps us improve our products)

Step 2: Wait for Authorization

Our ice fishing experts will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Special handling notes if needed

Step 3: Package and Ship

Pack items securely like you would your prized fishing gear:

  • Use original packaging with all tags attached
  • Include the return authorization number
  • Choose a trackable shipping method (we recommend DHL or FedEx)

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment (Visa, MasterCard, JCB, or PayPal)
  • Timeline: 5-10 business days to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable (except for damaged items)

Exchange Information

Every angler deserves the perfect setup:

  • We ship replacements once we receive your return
  • No extra shipping charges for exchanges of equal/greater value
  • For lower-value exchanges, we refund the difference

Non-Returnable Items

To maintain quality and safety for our ice fishing community:

  • Used Soft Baits: Opened packages cannot be returned for hygiene reasons
  • Customized Equipment: Rods or reels with custom modifications
  • Final Sale Items: Clearly marked clearance products

Damaged or defective items are always covered – we’ll replace them immediately.

International Returns

For our global ice anglers (excluding Asia and select regions):

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs/duties charges

Need Help?

Our customer service team knows ice fishing gear as well as we know icy waters. Contact us at [email protected] with any questions.

Tight lines and happy fishing,
The Frost Spoons Team