Welcome to Frost Spoons (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website frostspoons.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms.
1. Our Ice Fishing Community
Frost Spoons specializes in premium ice fishing equipment for anglers who brave arctic conditions. Our products are designed for durability and performance in extreme environments.
2. User Responsibilities
2.1 Account Accuracy
When creating an account or making a purchase, you agree to provide accurate, current information including shipping address and payment details.
2.2 Legal Compliance
You must comply with all local fishing regulations and safety standards when using our products. Frost Spoons is not responsible for improper use of equipment.
2.3 Prohibited Activities
You may not:
- Use our site for any unlawful purpose
- Attempt to access other users’ accounts
- Use automated systems to place orders
- Resell our products without authorization
3. Product Information
3.1 Product Descriptions
We strive for accuracy in describing our ice fishing rods, reels, combos, soft baits, spoons, and accessories. However, colors may vary slightly due to monitor settings.
3.2 Product Use
Our gear is designed for ice fishing conditions. Proper maintenance and storage are required to maintain performance. Follow all manufacturer instructions for safety.
3.3 Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Opened packages of soft baits
- Customized rods or reels
- Clearance items marked as final sale
4. Orders & Payments
4.1 Order Acceptance
Your order represents an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or inventory limitations.
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.3 Pricing
All prices are in USD. We reserve the right to adjust prices due to material costs or market conditions, though we’ll honor the price at time of order.
5. Shipping & Delivery
5.1 Processing Time
Orders process within 1-2 business days. Orders after 2 PM CST process the next business day.
5.2 Shipping Options
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
Free Shipping: Orders over $50 via EMS (15-25 business days)
5.3 International Orders
We ship worldwide except to Asia and select remote regions. International customers are responsible for:
- Customs fees and import duties
- Providing accurate shipping information
- Any delays caused by customs processing
6. Returns & Refunds
6.1 Return Policy
We offer 15-day returns for unused items in original packaging with tags attached. To initiate a return:
- Email [email protected] within 15 days of delivery
- Include order number, product details, and reason for return
- Wait for return authorization (2 business days)
- Ship to: Frost Spoons Returns, 4305 Big Elm, Kansas City, US 64106
6.2 Refund Processing
Refunds process within 3-5 business days after we receive your return. Original shipping fees are non-refundable except for damaged items.
6.3 Damaged Items
Contact us immediately if you receive damaged goods. We’ll replace them at no cost once verified.
7. Intellectual Property
All content on frostspoons.com, including logos, product designs, and text, is our exclusive property. You may not:
- Reproduce any content without permission
- Use our branding for commercial purposes
- Reverse engineer our products
8. Limitation of Liability
Frost Spoons shall not be liable for:
- Injuries from improper use of equipment
- Shipping delays beyond our control
- Consequential damages from product use
- Errors in product descriptions
Our maximum liability is limited to the purchase price of the product in question.
9. Changes to Terms
We may update these terms periodically. Continued use of our site after changes constitutes acceptance.
10. Contact Us
For questions about these Terms or your order:
Email: [email protected]
Address: 4305 Big Elm, Kansas City, US 64106
Tight lines and happy fishing,
The Frost Spoons Team